Contact Centre Pack

Campaign Management	Inbound Contact	Outbound Contact	Communications Centre	System Access Management	FAQ Management	Information Centre	Task Management	Online File Storage	Control Bar

Click here to read the Contact Centre Pack brochure

By combining modules Business Express provides contact centres with a complete solution.

Campaign Management - Create, modify and retire campaigns

Inbound Contact – Sales, Customer Care and Response Handling

Outbound Contact – Sales, Customer Satisfaction

Communications Centre – Email and text management

System Access Management – Add, edit and delete users as required.

FAQ Management – User editable intelligent inline help system

Information Centre – The organisations’ electronic notice board

Task Management – A help desk ticketing system

Online File Storage – Secure online file management system

Control Bar – Centralised favourite link management

 

Users of Business Express can create a simple campaign in less than an hour and the system is full of useful features including, for instance, media management which alerts team leaders to imminent TV or radio advertisements. Databases can be loaded in minutes.

Call outcomes can force the completion of chosen data fields and can also trigger pre set actions such as sending emails or texts.

Nothing is more frustrating to users than waiting for reports.  Detailed reports are time consuming to create and whilst they can be a mine of information, are often delivered too late to make best use of the information gathered.  They are also the most common source of friction between a system user and its clients, be they internal or external.

Business Express provides a range of reports that can be broken down into three key types

Data reports – focus purely on the data captured

Agent reports – facilitate close management of staff and profiling of activities 

Dashboard reports – report analysis and statistics

These reports are available in real time, 24 hours a day.