Quota Management

Quota management allows you to create a limit on the number of records the campaign can take on a certain outcome.

This can be found when you go to edit a campaign. Scroll down to Quota Management.

Select the outcome you wish to apply this to. Then enter the limit in the next box.



Once you have this in save the campaign and the limit is set.

When the quota is hit, the agent will see the following:



No more records will be taken on this campaign until the quota is changed or removed.

To remove the quota simply set the drop down to blank and the limit to blank in the edit campaign section of database management.