Data Profiling - PreGrouped

PreGrouped - Data

 * 1) Data - Report By Period, By Outcome
 * 2) Data - Unique Data Records - Report By Period, By Outcome
 * 3) Data - Report By Period, by Outcome, by Agent
 * 4) Data - Cross Linked Interactive Report
 * 5) Cases Timing

Data - Report By Period, By Outcome

 * Choose the dates in which to report from.
 * Choose the campaign to report against.
 * Click on the check box beside the outcomes you wish to report on.
 * Click on the check box beside the fields in the campaign you would like to report on.
 * A report is generated for the records with the Outcomes and fields selected, during the period of time selected, in this campaign.
 * Click on the link to open the report, or save the report for a later date.
 * Depending on how many records are being generated, it may take some time.

Data - Unique Data Records - Report By Period, By Outcome
NOTE - This Report follows the same pattern above, EXCEPT:
 * It only deals with the last record that was taken on a particular customer.
 * For example:
 * 1) If a customer calls 3 times (i.e. lost contact mid-call on the first two calls), this report only generates the last record that was recorded by the agent.
 * 2) The first two records on this customer will not be reported on in this report.
 * Choose the dates in which to report from.
 * Choose the campaign in which to report on.
 * Choose the Outcomes in which to base the report on.
 * Choose the fields from the campaign in which to report on.
 * Click on the link to generate the report.
 * Open the report or save it for a later date.

Data - Report By Period, by Outcome, by Agent

 * Choose the dates in which to report from.
 * Choose the campaign in which to report on.
 * Choose the agent to base the report upon.
 * Choose the Outcomes in which to base the report on.
 * Choose the fields from the campaign in which to report on.
 * Click on the link to generate the report.
 * Open the report or save it for a later date.

Data - Cross Linked Interactive Report

 * This report is generated for campaigns that have 2 or more campaigns linked together.
 * For example, a lookup campaign associated with master campaign.
 * The report is generated as above and follows the same pattern, except that it involves 2 campaigns.

Cases Timing

 * Choose the dates in which to report from.
 * Choose the campaign in which to report upon.
 * A report is generated showing a list of Complete and Incomplete Cases to the screen showing their:
 * 1) Contact Count
 * 2) Start and End interaction time
 * 3) The status of each record (Outcome)
 * 4) The Duration of the record