Reporting Dashboards

Reporting Dashboards

 * 1) Reporting – Case Management
 * 2) Reporting – eCourse
 * 3) Reporting – Inbound
 * 4) Reporting – Outbound
 * 5) Reporting – Quality Assurance
 * 6) Reporting – Security
 * 7) Reporting – Survey
 * 8)  Reporting – Testing

Reporting – Case Management
1.	Current Period Analysis

2.	Current status

3.	Data report by period by outcome

4.	Data report – all contacts – by group

5.	Cases timings

6.	Cases – still open

7.	Cases – open cases

8.	Cases – Exception cases

9.	Cases – Reopened Cases

10.	Cases – All Cases

Reporting – eCourse
1.	Top 5 most read pages this month

2.	Snapshot – all users by eCourse with testing results

3.	User view audit report

4.	Security profile of course

5.	Page view report by period

6.	Security profile a book

Reporting – Inbound
1.	Campaign Status

2.	Reminders – by period

3.	Reminders – By individual

4.	Data report by period by outcome

5.	Current Status

6.	Period Analysis

7.	Data report – all contacts – by group

Reporting – Outbound
1.	Campaign Status

2.	Reminders – By Period

3.	View contact queue

4.	Records out with agents

5.	Current Status

6.	Period analysis

7.	Data report by period by outcome

8.	Data report – All Contacts – By Group

Reporting – Quality Assurance
1.	My team overall profile

2.	My team profile by user

3.	Data report by period by outcome

4.	Data report – All Contacts – By Group

5.	Current Status

6.	Period Analysis

Reporting – Security
1.	Profile user

2.	Control bar profile

3.	Usage last login

4.	User status

5.	System campaigns

6.	My pending requests

Reporting – Survey
1.	Data report by period by outcome

2.	Current Status

3.	Period Analysis

Reporting – Testing
1.	Exam – Overall profile

2.	Exam- Individual profile

3.	Exam – Student profile

4.	Exam – Profile access to an Exam