Case Reporting

In the Case and Form Management Menu, there is a section on reporting called:
 * 1) My Reports

My Reports
Within this section, there are two sub-sections:
 * My Reminders
 * My Still Open Cases

My Reminders

 * All Incomplete records will be returned in sequence, including all records that have been taken to process.
 * These records will be highlighted in red.
 * This is a really good way of determining which records have not been processed correctly.
 * Click on the blue button beside the record ID's that are highlighted in red.
 * This will take you directly to the record.
 * Save the record with the correct outcome.
 * Go to Queue Management -> Set the Current Working Outcome
 * In the Taken to Process listing, the records will now have decreased.
 * This is because you have just processed one of the records in your reminder list.
 * Depending on the outcome chosen on this record, it will now be either a different Incomplete outcome or a Finished Outcome.
 * If you want to process all of these Incomplete records, go back to My Reminders and continue the process as above.

My Still Open Cases

 * Choose the case.
 * A list of records will be returned that are still open, i.e. have not been processed correctly.
 * Click on the blue button beside one of the open cases.
 * The record will open.
 * Save the details of this record with a new outcome.
 * Go to Queue Management -> Set the Current Working Outcome.
 * The record will now be in a different outcome in the list
 * It will also be moved up in the number of attempts on this outcome on the list.
 * Click on the number under the number of attempts to put the record back on the stack for further processing.
 * Or simply go back to My Reminders to process the record.