Case Reports - My Teams

The following section reports on a particular team that has been set up within the system.

My Team - Reports
Within this section, there are seven sub-sections:
 * 1) My Team - Reminders
 * 2) My Team - Contacts
 * 3) My Team - Statistics
 * 4) My Team - Open Cases
 * 5) My Team - Exception Cases
 * 6) My Team - Case Timing
 * 7) All ReOpened Cases

My Team - Reminders

 * Select the dates in which to report from.
 * Select the case in which to work on.
 * A report showing reminders for a list of users within the team will be returned to the screen for that period of time.
 * The individual groups will also be listed.

My Team Contacts

 * Select the dates in which to report from.
 * Select the case in which to work on.
 * A report displaying data for all users in the team will be returned to the screen.
 * The casess associated with each user will be listed below their name.

My Team - Statistics
for everyone in the team will be returned to the screen.
 * Select the dates in which to report from.
 * Select the case in which to work on.
 * A report showing:
 * 1) Outcome breakdown
 * 2) Agent Breakdown
 * A table will also be displayed, showing:
 * 1) The agent name
 * 2) The amount of Web entries per user
 * 3) The amount of Updated records per user
 * 4) The total for all users

My Team - Open Cases

 * Choose the case.
 * A report showing the open cases, per team will be returned to the screen.

My Team - Exception Cases
for a list of users within that team will be displayed on the screen.
 * Select the dates in which to report from.
 * Select the case in which to work on.
 * A report showing:
 * 1) Case ID
 * 2) Incomplete cases
 * 3) Complete cases
 * 4) Contact  Count
 * 5) Their Start/End Time Interaction
 * 6) Status of the case
 * 7) Duration of the case

My Team - Case Timing

 * Select the dates in which to report from.
 * Select the case in which to work on.
 * A report showing:
 * 1) My Teams Case Duration time will be returned to the screen.

My Team - All ReOpened Cases

 * Select the dates in which to report from.
 * Select the case in which to work on.
 * A report showing:
 * 1) All the reopened cases will be returned to the screen for that team.