Troubleshooting Campaign Reports

My columns are blank?
These are usually List / Menu types. BE supports two values for list / menu types. The display value and the data value. Display value allows anyword to be displayed and the data value is what is stored in the datbase. Consider the following example:


 * Display = Blue
 * Data = Blue


 * Display = Red
 * Data = Red


 * Display = Green
 * Data = Green

But you could set it up as


 * Display = Blu
 * Data = Blue


 * Display = Rouge
 * Data = Red


 * Display = Vert
 * Data = Green

The agent would see the French, the database stores the English version. You could also use this for codes, making life for the agent far more understandable.


 * Display = Brochure 123 - The Maldives
 * Data = BRO123


 * Display = Brochure 234 - The Americas
 * Data = BRO234


 * Display = Brochure 345 - Europe
 * Data = BRO345

Most commonly people set up with a Display value but not a Data value. When this happens the report will show with no data in the column.