Instant – Statistics

Instant - Statistics

 * 1) Statistics - Data - Report by Week
 * 2) Statistics - Data - Report by Period
 * 3) Statistics - User - Report by Week
 * 4) Statistics - User - Report by Period
 * 5) Statistics - Display Duration - Report by Period
 * 6) Statistics - Grouped Outcome - Report by Period

Statistics - Data - Report by Week

 * Choose the week you wish to report on and choose the campaign you wish to report on
 * The agents weekly report statistics will be displayed on the screen.

Statistics - Data - Report by Period

 * Choose the date period on which to report from and the campaign you would like the report to be based on
 * The weekly statistics for this campaign’s outcomes will be displayed on screen showing percentages, numbers and totals. Here, you can print the page or copy to clipboard also.

Statistics - User - Report by Week

 * Choose the week you wish to report on and choose the campaign you wish to report on.
 * The weekly statistics for this campaign’s outcomes will be displayed on screen showing percentages, numbers and totals. Here, you can print the page or copy to clipboard also.

Statistics - User - Report by Period

 * Choose the date period on which to report from and the campaign you would like the report to be based on
 * This will generate a report on the outcome data for that date period. Giving percentages and numbers and totals.

Statistics - Display Duration - Report by Period

 * This report generates a Start – End Duration of calls for all contacts.
 * Choose the date period and the campaign on which to report from and the records will be listed on screen.

Statistics - Grouped Outcome - Report by Period

 * Choose the dates in which to report from.
 * Choose the campaign to report against.
 * Choose the outcome grouping (Set up in the individual outcomes of the campaign).
 * A report is generated with a count of each outcomes grouping with a Pie chart to represent the data.
 * By clicking on the outcome groupings a drill down view is shown of all the outcomes that makeup the that group